FAQ
Would you like to know more about how we can help you?
Find the answers to our commonly asked questions below…
We want to build but we don’t have any designs. Where do we start?
With Melaleuca Custom Designed Homes, we will guide you along our Process that involves our Concept Stage. This is when we will provide you with our carefully selected building designer.
You will be offered a consultation with our builder Liam Marshall and our building designer to discuss the dream home that you envision.
Designing with Melaleuca Homes also means that you are guaranteed satisfaction. How? We guarantee that if you aren’t satisfied with your home design, we’ll keep re-designing it for FREE until you are.
Do I need to organise getting applications through council before consulting a builder?
Not at all! Designing and building with Melaleuca Homes is easy and efficient. New Custom Homes are our specialty, let us take all the stress from you so that this process is seemingly effortless.
We will liaise with council and ensure all necessary documentation is acquired and approved of so that you can focus on relaxing on your dream home journey.
As my home is being built, who will I communicate with?
Your builder Liam Marshall will be your one point of contact for the entirety of the build and anything that you would like to discuss regarding your home will be directly with him.
You will also have access to the progress of your dream home from anywhere in the world through your 24/7 Online Client Portal, this is where you will also be able to make comment on any concerns you may have based upon the photos provided to you.
In addition, on-site consultations are available upon request.
Will I be allowed access to the jobsite?
We have a very strict safety policy that complies directly with SafeWork regulations and legal requirements for the health and safety of all persons. Therefore, as members of the Housing Industry Association (HIA) we can provide you with a letter to grant you access during a particular time/date so long as you have a reasonable explanation and can agree to all of the letter’s contents with your signature.
The only remaining time you may have access is at an on-site consultation with your builder Liam Marshall. This is exclusively due to our strong dedication to safety and is why we provide you with your personal 24/7 Online Client Portal so that you have unlimited access to seeing the progress of your home.